Date of last edits: 23 May, 2018
CreateTVT Ltd is committed to protecting and respecting your privacy. We want you to understand how we collect and use your information.
The privacy notice describes to you:
We are CreateTVT Ltd. A local, family run business that aims to help establishments and businesses promote and advertise their businesses within their local area through our advertising publication, graphic design, print and distribution services.
For the purposes of data protection law, the “controller” is CreateTVT Ltd, a company incorporated and registered in England and Wales under company number 10585933, our registered office address is 16 Low Street, Swinefleet, Goole, East Yorkshire, DN14 8BX. Our registered VAT number is GB 261454121.
As controller we are in control and responsible for the processing of your personal data. We are registered as a data controller with the Information Commissioner’s Office.
If you would like to contact us about this notice our details are as follows:
E-mail: info@createtvt.co.uk
Phone: 01405 819141
Post: Data Privacy, CreateTVT Ltd, 16 Low Street, Swinefleet, Goole, East Yorkshire, DN14 8BX
With the nature of our business, which is the production of a local advertising publication, graphic design, print and distribution services, we collect the following personal data when you provide it to us:
When using our website to browse, find a listed business, leave us a message or to contact us via our live chat, we collect the following personal data:
Our websites use cookies to collect information. This includes browsing behaviour by people who access our websites, pages viewed and how users navigate around our website. Detailed information is set out in our Cookie Policy.
When someone visits www.createtvt.co.uk, www.wineanddineyorkshire.co.uk, use a third party service, Google Analytics, to collect standard internet log information and details of visitor and behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. To view Google’s full privacy policy please visit policies.google.com/privacy/update.
When someone visits www.createtvt.co.uk, www.wineanddineyorkshire.co.uk, we use a third party service, Zendesk, to enable live chat, engaging current/potential customers in real-time over live chat and messaging, this collects standard internet log information and details of visitors including name and email address. We do this to discuss the current/potential customers requirements. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Zendesk to make any attempt to find out the identities of those visiting our website. To view Zendesk’s full privacy policy please visit https://www.zendesk.co.uk/company/customers-partners/privacy-policy/.
We obtain personal data from sources as follows:
We will only use your data when the law allows us to. We will use your personal data in the following situations:
In order to process personal data, we must have a lawful reason. We always ensure that this is the case, and we set out our lawful bases and legitimate interests below.
If you are our customer, or potential customer, we will process your personal data for the following purposes, on the legal basis that it is necessary for us to provide our products and services to you:
You are not obliged to provide us with any of this information, but if you choose not to, we may be unable to provide the service that you have requested.
We collect and process your personal information for our legitimate business purposes, which include the following:
To form a contract with you, we will need some of your personal data described above so that we can perform that contract and the procedure that leads up to it: this is set out above in this notice. If we do not receive the data, the contract may not be fulfilled.
If you sign up to our marketing list, certain personal data, such as email and mobile phone number, will be used to make contact. Your may decide to stop receiving our marketing messages at any time.
We carefully consider the personal data that we store, and we will not keep your information in a form that identifies you for longer than is necessary for the purposes set out in this notice or as required by applicable law. In some instances, we will be required to keep your details on our system so your requests can be honoured, i.e. if you wish to not be contacted in the future we require your details to reflect that on our system to ensure it does not happen.
CreateTVT Ltd has security measures in place designed to prevent data loss, to preserve data integrity, and to regulate access to the data. Only authorised employees have access to your personal data. We use third party services – Cloud 9 Assist who built and maintains our Customer Relationship Management (CRM) and Sage One where all invoices are produced and stored who has access to your personal data.
The security measures we have in place include:
To view Cloud 9 Assist full privacy policy please visit: https://www.cloud9assist.com/privacy-statement
To view Sage One full privacy policy please visit: http://www.sage.com/company/privacy-notice-and-cookies
We take all reasonable steps to keep your data secure and to ensure the data is accessed only by those who have a legitimate interest to do so. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures to try to prevent unauthorised access.
Please contact us using the details below if you would like more information on this.
E-mail: info@createtvt.co.uk
Phone: 01405 819141
Post: Data Privacy, CreateTVT Ltd, 16 Low Street, Swinefleet, Goole, East Yorkshire, DN14 8BX
We draw your attention to your following rights under data protection law:
In certain circumstances you have the right to have personal data that we process about you blocked, erased or destroyed
The right to object to, or restrict the processing of personal data concerning you for marketing purposes.
Please contact us using the below details if you would like to act on any of these rights or know more about them.
E-mail: info@createtvt.co.uk
Phone: 01405 819141
Post: Data Privacy, CreateTVT Ltd, 16 Low Street, Swinefleet, Goole, East Yorkshire, DN14 8BX
We may change this notice from time to time. You should check this notice on our website occasionally, in order to ensure that you are aware of the most recent version of this policy.
We hope that you will contact us in the first instance using the following contact details, so that we have an opportunity to resolve any issues/complaints.
E-mail: info@createtvt.co.uk
Phone: 01405 819141
Post: Data Privacy, CreateTVT Ltd, 16 Low Street, Swinefleet, Goole, East Yorkshire, DN14 8BX
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